Customer Care for OUR Retail Partners
Thank you for partnering with LOULOU LOLLIPOP! We're committed to supporting your business with responsive service and reliable operations. Please find key information and support resources below.
Contact Us
For all wholesale inquiries, order support, or general questions, please contact us at:
Email: [[email protected]]
Or reach out to your dedicated Sales Representative.
Shipping & Delivery
We aim to process and ship wholesale orders within 3–5 business days from our warehouse. Tracking information is provided once your order ships. If you require expedited shipping or special delivery arrangements, please contact your sales rep directly.
Privacy & Security
Your business information is handled with the highest standards of privacy and security. We do not share or sell your data. All transactions are encrypted, and access to account information is protected by secure login.
Returns & Replacements
We accept returns or replacements for damaged or defective items within 14 days of delivery. To initiate a return, please email us with your order number, a detailed description of the issue, and any relevant photos, if applicable.
Ordering
Wholesale orders can be placed through your sales representative or via our B2B ordering portal. If you require access to the portal, please get in touch with us at [email protected] or your sales representative.
Minimum order quantities and case packs apply; please refer to your pricing sheet or contact your representative for details.
Payment, Pricing & Promotions
We accept payments via bank transfer, credit card, or net terms (upon approval). Your pricing tier is based on your account type and order volume. Be sure to check with your sales rep about seasonal promotions and bulk order discounts.
Viewing Orders
You can view your order history, track current shipments, and download invoices by logging in to your wholesale account on our website. Need help accessing your portal? Contact us and we’ll assist right away.
Updating Account Information
To update your billing or shipping details, contact information, or tax documentation, please email [email protected] or contact your sales representative. Keeping your info current helps us serve you better.
