Wholesale FAQ

Everything you need to know about ordering from Loulou Lollipop Wholesale. Can't find your answer? Email [email protected] or contact your sales representative.

How do I place an order?

Sign in, then add quantities for each size or style directly on the product pages and check out from your cart. Ordering lots of SKUs at once? Use our Bulk Order upload: download the CSV template, fill in SKUs and quantities, and upload it to review your order before adding it to your cart. You can also order through your sales representative.

Can I order pre-order items?

Yes. Pre-order items are marked PRE-ORDER on the product page and in your cart, with an estimated ship date where one is available.

Can I request a ship date?

Yes. Add a requested ship date in your cart before checking out, and we'll do our best to accommodate it.

When will my order ship?

Canadian orders ship from our warehouse in Richmond, BC. All U.S. orders ship from our U.S. warehouse, so there are no cross-border transaction fees or additional tariffs. Tracking is provided once your order ships. For timing on a specific order, or for expedited shipping and special delivery arrangements, contact your sales representative.

What if an item arrives damaged or defective?

We accept returns or replacements for damaged or defective items within 14 days of delivery. Email [email protected] with your order number, a description of the issue, and photos if applicable.

Where can I see my orders and invoices?

Sign in to your wholesale account to view your order history, track shipments, and download invoices.

Who is my sales representative?

Once you're signed in, your sales representative's contact details appear in your cart. You can also reach our team anytime at [email protected].

How do I update my billing, shipping, or tax information?

Email [email protected] or contact your sales representative and we'll update your account.